Website Privacy Policy
Applies to the trusted-doctors.com, marketing website - Last Updated: May 2026
This Privacy Policy explains how Trusted Doctors MSO collects, uses, and shares information from visitors to our website. The Site is an informational and navigation resource - it is not used to collect patient payments, submit medical forms, or access patient health records.
1. Who We Are
Trusted Doctors MSO ("Trusted Doctors." "we," "us," or "our") is a Managed Service Organization that provides ac ministrative and operational support to a network of independent pediatric practices across Virginia, Maryland, and Washington D.C.
This Policy explains how we collect, use, and share information from visitors to our website at www.trusted-doctors.com (the "Site"). This Site is intended for adults: parents, legal guardians, and caregivers seeking a pediatric practice, as well as individuals with billing or employment questions.
NOTE ON PATIENT MEDICAL RECORDS
This Policy applies only to the trusted-doctors.com marketing website. It does not govern patient protected health information (PHI). PHI is covered by the HIPAA Notice of Privacy Practices available from each individual member practice.
2. Information We Collect
Information You Provide Directly
- Your name, email address and phone numberwhen you submit a contact, inquiry, or career form
- Your message content when you contact us through the Site
- Any other information you choose to provide when communicating with us
Information Collected Automatically
- IPaddress and general location (city/region level)
- Browser type and version, device type, and operating system
- Pages visited, time spent, and navigation path through the Site
- The URL of the page you visited before arriving at our Site
- Date and time of your visit
- Communications: to respond to questions or messages you send through our contact forms.
- Payment processing: to facilitate online co-pay or bill payment through our third-party payment partners.
- Site operation and security: to maintain the security and functionality of our website and detect unauthorized activity
- Legal compliance: to comply with applicable federal and state privacy laws.
3. How We Use Your Information
- Communications: to respond to questions or messages you send through our contact forms.
- Payment processing: to facilitate online co-pay or bill payment through our third-party payment partners.
- Site operation and security: to maintain the security and functionality of our website and detect unauthorized activity
- Legal compliance: to comply with applicable federal and state privacy laws.
4. Third-Party Services & Vendors
Our website integrates with certain third-party service providers for payment processing, portal access and maps. Each vendor has its own privacy polio and wberethey handle your health information, they are bound by HIPAA Business Associate Agreements with our practice.
Phreesia
Patient intake system; collects demographic, insurance, and pre-visit health history information before your appointment. phreesia.com/legal/privacypolicy
InstaMed
Online payment processing for co-pay and bill payments. Does not store full payment card numbers on our behalf. instamed.com/privacy-policy
InteliChart
Patient portal with secure access to health records, appointment requests, test results, and messaging with your care team. intelichart.com/privacypolicy
Healow
Patient portal and mobile app enabling appointment scheduling, health record access, and secure communication. healow.com/privacy-policy.html
Jotform
Form system collecting contact information on our contact, billing, and career pages. jotform.com/privacy
Google Maps
Embedded on our Contact page and may set its own cookies when you interactwith the map. Our Site also links to social media platforms with their own privacy practices. policies.google.com/privacy
5. Children's Privacy
Trusted Doctors MSO is a management services organization; we do not provide direct medical care. The Site is intended for adults: parents, guardians, and caregivers seeking pediatric care for their children, or adults with billing or employment questions.
We do not direct this Site to children, and we do not knowingly collect personal information directly from children under the age of 13. All contact forms on this Site are intended to be completed by an adult.
If you believe a child under 13 has submitted personal information through this Site without parental consent, please contact us immedately at privacy@tdmso.com. We will promptly review and remove such information from our records.
6. Cookies & Tracking Technologies
Our Site uses cookies (small text files placed on your device) and similar technologies to help the site function and to understand how it is used.
| Type | Purpose | Can Be Declined? |
|---|---|---|
| Strictly Necessary | Required for the Site to function. Set by our platform provider. Cannot be disabled. | NO |
| Functional | Remember your language preference (English/Spanish) and other settings to improve your experience. | YES |
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information. To exercise any right, contact us using the information in Section 11.
All Vistors
- Request a copy of personal information we hold about you collected through this Site
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal retention requirements)
- Opt out of marketing communications (where applicable)
EU & UK Residents (GDPR/UK GDPR)
You additionally have the right to restrict processing, object to processing based on legitimate interests, reretve your data in a portable format, and lodgea complaint with your local data protection authority.
Our lawful bases for processing are: legitimate interests (operating and improving the Site); contract performance (responding to inquiries and applications you initiate), consent (nonessential cookies); and legal obligation (where required by law).
California Residents (CCPA /CPRA)
You have the right to know what personal information we collect and how it is used, to request deletion, to correctmtccurate data, and to non-discrimination for exercising your Hehts.We do not sell personal information or share it for cross-context behavioral advertising.
8. How Long We Keep Your Information
We keep personal infor mation collected through this Site only as long as needed for the purposes described in this Policy or as required by law. The table below shows our intended retention periods.
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 3-6 months |
| Server / access logs | 90 days (managed by Remedy Connect - website host) |
9. Security
We implement reasonable technical and organizational measures to protect personal information collected through this Site from umauthorized access, use, disclosure, or modification. Our website platform provider, Office Practicum, maintains security standards for the underlying platform infrastructure.
No internet transmission or electronic storage system is completely secure. If you believe your information has been compromised, please contact us at privacy@tdmso.com.
10. Links to Other Websites
This Site indludes lirks to our member practice websites and to third-party services such as patient portal providers, bill payment platforms, and telehealth services. When you click one of these links, you leave the Trusted Doctors MSO website. We are notresponsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting personat informatión.
11. Contact Us / Privacy Requests
For questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, please contact us. We respond to privacy requests within 30 days.
MAILING ADDRESS
Trusted Doctors MSO
Privacy Contact
13135 Route 50, Suite 201
Fairfax, VA 22033
PHONE
(703) 323-1060
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.